All prices on our website are displayed in US dollars by default. However, you can conveniently switch to your local currency using the currency converter bar located at the top right of the store

ModSoles offers a wide range of convenient and secure payment options to cater to your preferences. We accept major debit and credit cards, including American Express, MasterCard, and Visa.

Additionally, you can seamlessly complete your purchase using popular digital wallets such as PayPal, Apple Pay, Google Pay, and Shop Pay. Simply select your preferred payment method at checkout and enjoy a hassle-free shopping experience.

Once an order is placed, we begin processing it promptly. Please note that all canceled orders will incur a 25% payment from the total purchased amount, as we start processing orders immediately upon submission.

Additionally, you may not cancel an order once we have shipped out your package from our warehouse.

Immediately after placing your order, you'll receive an email confirmation. If you don't find it in your inbox, kindly check your spam folder. For further assistance, contact our Support team.

All our socks are expertly crafted in China.

Orders are fulfilled directly from our warehouse in Long Island, New York.

United States orders

• Processing and shipping: 2-3 business days (excluding weekends and holidays)
• Delivery: 2-5 business days

International orders

• Processing and shipping: 3-5 business days
• Delivery: 7-21 business days

Please note that these are estimates, and actual delivery times may vary depending on your location and shipping method. You will receive a shipping confirmation email with tracking information once your order has been shipped.

We understand that the loss or theft of a package can be a frustrating experience. At ModSoles, we provide our own shipping protection at a flat rate of $2, offering an extra layer of security for your shipments. Here's what you need to do based on the status of ModSoles Shipping Protection for your order:

If ModSoles Shipping Protection is NOT enabled:
In the event that your package is missing or stolen and you have not purchased ModSoles Package Protection, please file a claim directly with USPS at www.usps.com. Please note that in this case, responsibility for the resolution rests solely with you and USPS, and ModSoles will not be held responsible for any replacements or refunds.

If ModSoles Shipping Protection is ENABLED:
If you have enabled ModSoles Package Protection for your order, please contact us through our social media channels or via email at info@modsolesco.com. We will assist you in initiating the claim process with ModSoles Package Protection.

If you need any assistance or have questions regarding the claiming process, feel free to reach out to us. While we sympathize with your situation, ModSoles is not responsible for replacing or refunding missing or stolen packages if you have not chosen our package protection. Responsibility for packages without our protection remains with the carrier upon shipment.

Yes, you can track your order's delivery status. Once your order is dispatched, you'll receive a tracking number via email. Use this number to monitor your package's journey.

At ModSoles, we value your satisfaction and take pride in the craftsmanship of our products. While each item is meticulously created, slight variations in colors and measurements may occur. We understand that plans can change, and we gladly accept returns within 14 days of your purchase, under the following conditions:

• All returned items must be in their original condition: unworn, unwashed, and with all original tags, ensuring they are resalable.
• Discounted items are eligible for store credit only.

To initiate the return process, please email us at info@modsolesco.com, providing a brief explanation of your return or exchange request and including your order number. You will receive instructions and the shipping address via email. Ensure to clearly write the order number on the outer packaging.

For your peace of mind, we recommend using a trackable shipping method for returns. ModSoles does not cover return shipping costs, international duties and taxes, potential shipping losses, or any damage to the returned goods. After we receive your return, please allow up to three weeks for us to process your request. Refunds, inclusive of the product cost and applicable taxes, will be issued via the original payment method. Please note that shipping costs are non-refundable.

We reserve the right to decline returns or exchanges that do not meet the specified conditions outlined above. If you have any questions or concerns regarding the return or exchange process, feel free to contact us at info@modsolesco.com. We are here to assist you.

In the rare event of receiving damaged or defective socks, please contact our Support team immediately. We'll assess the situation and provide a suitable solution, whether it's a refund or replacement.

Yes, we offer exchanges for color preferences. To initiate an exchange, contact our Support team, and we'll guide you through the process. Please note that currently, all our socks are one size fits most.

We regularly partner with amazing independent brands to bring you unique products, such as hats, bandanas, and more. While these items are featured on our store, they are sold and fulfilled directly by our partners. If you have any questions or concerns about a collaboration product, please reach out to the brand listed on the product page.

Returns and exchanges for partner items are handled directly by the brand. Please refer to their return policy or reach out to them for help.

Since partner products are fulfilled by our collaborators, they are also responsible for shipping and tracking. If something goes wrong with your delivery, please contact the brand listed on the product page.

No, all returns must be processed through the original brand that fulfilled your order. We are not able to accept returns for partner products.

Yes. If your order includes both our products and partner products, they may arrive in separate packages, possibly on different days.

Discount codes from our store generally do not apply to partner products unless specifically noted. Please check the product description for any applicable promotions.

Tracking information will be provided by the partner brand after your order is processed. If you haven’t received tracking info, please contact the brand directly.